The results of a new survey from independent consumer body, Which?, have ranked energy suppliers in Northern Ireland based on criteria including bill accuracy, customer service and importantly, value for money.
The Best Energy Supplier in Northern Ireland
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Why did Electric Ireland rank Number 1?
The survey by independent consumer body, Which?, asked Northern Ireland energy customers to rate their energy supplier on its customer service and complaints handling, billing and whether they feel its value for money. The Which? Annual Energy Company Customer Satisfaction Survey aims to provide unbiased and independent advice to consumers across a number of consumer markets and the 2019 results put Electric Ireland at the top of the list based on Value for Money and the availability of Digital Tools.
We were voted joint first in the 2019 survey however, this year we came in at No.1! As part of the ESB Group, we have supplied energy to households across the island of Ireland for 90 years and have been operating in the energy market in Northern Ireland since 2001.
Clare McAllister, NI Residential Manager for Electric Ireland, commented: “We are delighted with the result of Which?'s annual Northern Ireland energy survey. The fact this result comes from conversations with real customers reinforces the customer-first approach we have taken in the market since joining.
“The number of people switching to Electric Ireland in recent years has been considerable and the survey results showcase that people are happy with the offering we provide once they have moved. With a dedicated switch team, switching has never been easier and we have a clear goal to stay at the top of the table for many years to come.”
Thinking of switching to Electric Ireland?
Switching to Electric Ireland online couldn’t be easier. If you are a Bill Paying Customer, you will need the following:
• Your MPRN (Meter Point Reference Number) - Your MPRN can be found on the top right of your electricity bill from your current supplier and will be used to confirm your address.
• Your most recent electricity bills -You will need at least two previous bills to help us calculate your fixed monthly payment amount (if you choose to pay by direct debit). If you have more than 2 bills this will improve the accuracy of the estimate.
• Your bank account details – So we can set up your monthly or quarterly Direct Debit.
• Your meter reading – Providing your current meter reading will help us to process your switch even faster
If you are a Keypad Meter Customer, you will need the following:
• Your keypad number - Your Keypad Number is a 19-digit number, you will find this on the front of your keypad meter top up card.
You can switch and save up to £50 with Electric Ireland online today.