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Customer Support Hub

Help and support for our customers

Electric Ireland statement, Thursday 9th May 2024

Please see important statement from Electric Ireland.

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Energy room by room

A room-by-room guide to becoming more energy efficient, helping your household save energy and enjoy #SmarterLiving with Electric Ireland.

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Winter readiness

Power outage

What to do in a power cut? Here is what you need to know.

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Energy theft

Energy theft is illegal and dangerous and paid for by you.

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Debt and disconnection

Experiencing financial difficulty? Please contact us for help and for more information.

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Code of practice on the efficient use of electricity

Electric Ireland's Code of Practice provides useful information of the efficiency use of electricity.

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Understanding my bills

Understanding my electricity bill

A quick guide to help you understand the cost and detail in your electricity bill.

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Energy charter

Energy charter launched to help consumers this winter.

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Available supports

Codes of practice for residential customers

We are committed to providing you with high levels of customer service.

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Support for vulnerable customers

Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.

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Customer care support

At Electric Ireland, we understand that anyone can experience financial difficulties from time to time. If you are struggling to pay your energy bills, our friendly and professional Customer Care team are here to help.

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Quick check 101

Quick check 101 can help protect you against bogus callers.

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Keypad customers

If you are a keypad customer who topped up between Wednesday 30th of August from 00.00 hours to Thursday 31st August at 13.23 hours, please see keypad FAQs below.

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