Electric Ireland has completed a strategic review of our residential business in Northern Ireland. As a result of this review, we will be focussing exclusively on the business market and, over time, our intention is to no longer serve the residential market.
- Electric Ireland will continue to supply and support our residential customers during this transition. This will involve working collaboratively with key stakeholders, including the Utility Regulator, and with our residential customers to ensure a managed approach. During the process, Electric Ireland will continue to supply our c.53,000 residential customers, equating to c.6% of the market.
- We understand and appreciate that this news may be unsettling for some customers and so it is important to stress that there is no immediate change. There will be no interruption in supply to Electric Ireland customers and they do not need to take any action. Electric Ireland will contact them directly in due course.
- Electric Ireland accounts for c. 35% of the business market in Northern Ireland.
Electric Ireland’s staff supporting residential customers in Northern Ireland have been briefed and there are no immediate job losses planned. We will continue to engage with and support staff and customers throughout this transition.
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