Contact
- Power Check
- Report a fault to NIE: Online / or call 03457 643 643
- For updates: See twitter @NIElectricity
- To contact Electric Ireland directly please email customerservice@electricireland.com (please allow up to 3 working days for response) or phone 0345 600 5335 (Mon - Fri 8.30am to 7.00pm)
Ahead of Storm Emma, here are a few tips on how to stay safe and warm ahead of the expected bad weather.
Stay safe
Avoid travel – If possible, avoid travel unless necessary. If you need to travel, please make sure it’s safe to do so and visit the AA website for tips on how to prepare your vehicle.
Stock up on supplies – ensure you have a heat source and a backup plan in the event of a power outage. Stock up on blankets, charge mobile phones and devices as well as stocking up on food, water and other items such as batteries, flashlights, candles, matches. It’s also a good idea to ensure your home and your car has an emergency kit.
Check in on neighbours – Be sure to check on elderly and vulnerable family friends or neighbours to ensure they are warm, have a heat source, a supplies of food, water, medications, smoke / carbon monoxide alarm, mobile phone and charger and someone to call for assistance.
Stay warm
It’s important to turn on heating not only for comfort but also to avoid any damage due to frozen pipes. Keypad customers - please ensure your keypad meter is topped up, advice to top up your meter can be found here. Ensure that there are enough blankets and warm clothes in the home in the case of a power outage.
In the event of a power outage
Should a fault occur, please report it to NIE Networks or if you have no internet access please call NIE Networks on 03457 643 643.
Customers without power can check for updates on when their fault is expected to be repaired on the PowerCheck site.
For more information
Details will also be available from national and local radio and media.
In the event of a major emergency dial 999 or 101 (non-emergency)