We want to reassure you that our Electric Ireland customer care team and online services are operating as normal.
While the global spread of Covid-19 is affecting everyone, we want you to know we are available and doing all we can to meet your individual needs.
We ask that while we work to give the best possible service to all our customers, you give consideration as to how you contact us.
If you have any questions at this time, in the first instance please visit our Help Centre where you may find the answers you are looking for or alternatively.
Should you need to contact directly, where possible, please do so online in order to keep our telephone lines open for vulnerable customers or those who may have no other way of contacting us.
We can be reached in the following ways:
Email – customerservice@electricireland.com
Facebook - Electric Ireland NI
Telephone - 0345 600 5335 – reserved for those customers who are not online Mon – Fri 08:30 – 19:00. We ask that you remain patient if you are telephoning us as our phonelines are experiencing a high volume of calls.
Pay and Go / Top Up Electricity Customers
You can top up your meter in any of the following ways:
- Online - at https://www.electricireland.com
- Telephone – We have a 24/7 automated keypad top up service on 0345 600 5335. Select 1, and then Select 1 again to top up your meter with your Debit or Credit Card.
- Paypoint – Shops displaying the PayPoint sign. You can also find your nearest Paypoint outlet on their website.
- App – Download our Top up app now, available on iPhone and Android
We would recommend that you keep your electricity meter topped up, for nothing more than peace of mind. Don’t forget to check on elderly or vulnerable neighbours who may need help topping up at this time.
If you have lost your most recent keypad meter top up code – don’t panic. Please call 0345 600 5335 available 24/7, select Option 1 for keypad meter top up and then Option 2 to hear your last top up code.